Microsoft Operations Framework

The goal of MOF is to provide guidance to IT organizations to help them create, operate, and support IT services while ensuring that the investment in IT delivers expected business value at an acceptable level of risk.

MOF’s purpose is to create an environment where business and IT can work together toward operational maturity, using a proactive model that defines processes and standard procedures to gain efficiency and effectiveness. MOF promotes a logical approach to decision-making and communication and to the planning, deployment, and support of IT services.

The MOF IT service lifecycle encompasses all of the activities and processes involved in managing an IT service: its conception, development, operation, maintenance, and—ultimately—its retirement. MOF organizes these activities and processes into Service Management Functions (SMFs), which are grouped together in lifecycle phases. Each SMF is anchored within a lifecycle phase and contains a unique set of goals and outcomes supporting the objectives of that phase. The SMFs can be used as stand-alone sets of processes, but it is when SMFs are used together that they are most effective in ensuring service delivery at the desired quality and risk levels.

MOF 4.0: it is designed to help IT professionals quickly access useful, relevant content. It contains practical guidance—not just theory—and its streamlined approach makes it possible to use either the entire framework or one process from a particular service management function (SMF).

MOF Job Aids: These templates, worksheets, and tools help IT pros apply MOF 4.0 guidance to specific scenarios and challenges.IT Pro Quick Start Kit. Save time and money by learning more about MOF 4.0.

The IT Pro Quick Start Kit: it gives an overview of MOF 4.0 and provides the tools to start using it today. The kit includes links to presentations and data sheets, information on MOF, compliance, and training and certification, ready-to-use graphics, and supporting materials.

To learn more, visit www.microsoft.com/MOF.

Further reading

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